Removing "Busyness" from Your Business, Deliver Outstanding Patient Care!
SaaS Product Improvement | Timeline: 4 Months | My roles: Product Design, Prototyping/Wireframing, UX Design, UX Research
A software platform designed to streamline and enhance the operations of dental practices by providing tools for appointment scheduling, billing, data analytics, and patient communication.
Single practices often have difficulty managing efficient time for patients and their unique procedures while determining effective ways to have a consistent, streamlined approach for earning revenue. That's where SikkaPrime™ provides an intuitive and user-friendly interface that simplifies complex dental practice management tasks, ensuring efficient workflow for both dental professionals and staff while also delivering a visually appealing and cohesive design that aligns with the healthcare industry's standards and fosters strong B2B trust.
Design Overview:
SikkaPrime™ empowers dental professionals and aims to prioritize user needs by creating an intuitive and visually appealing interface that streamlines dental practice management tasks while adhering to industry standards for professionalism and accessibility. Through user-centered design, efficient navigation, and clear data visualization, the platform seeks to enhance usability and scalability for dental professionals.
The Client
Solo dental practices and dental service organizations
The Challenge
Designing a SaaS platform for solo dental practices and select dental service organizations needs to factor dental professionals and the limited time they have outside of doing dental procedures. To determine how this core challenge is addressed, we need to factor some pivotal questions:
• How do we balance robust features without overwhelming users?
• How do we allow dental practices to provide options for patients?
• How can we balance aesthetics with accessibility in design?
• How do we present data both attractively and understandably?
• How can we ensure the design remains scalable?
Tools Used
• Figma
• After Effects
• Zeplin
• Jira
The Objective
Design a user-friendly platform for SikkaPrime™ that allows patients to easily make payments for procedures and offers flexible payment plan options while ensuring seamless integration with dental practice management and utilizing a customized ChatGPT model.
How Would We Make SikkaPrime™ the Optimal SaaS for our Users?
Below are common points expressed by the dental practices that we've reached out to that have provided feedback. Of the 24 practices that followed up, we gathered the following pain points:
User Stories
Below are user stories that further highlight the points outlined above on the pain points and the average wants the users have to alleviate these issues.
Implementing Saige
With the rise in AI-implementation within the tech industry, it's no exception for the healthcare industry of tech to be a part of this wave of AI integration. sikka.ai's answer with SikkaPrime™ is implementing saige Inside:
So, how exactly does a customized ChatGPT model assist solo dental practices and dental service organizations in conjunction to providing streamlined and enhanced operations?
Under the sikka.ai ecosystem, all products utilize the Sikka ONE API, which provides a single, secure API that connects to over 90% of the dental practice management systems (PMS).
Utilizing Sikka ONE API, SikkaPrime™ is able to retrieve relevant data and information to provide a streamlined approach for operations.
Sikka ONE API is an essential API for not only SikkaPrime™ but also other related sikka.ai SaaS products:
Tying in a dedicated API and robust AI model for dental practices and dental service organizations to increase their efficiency and revenue.
Implementation of SAIGE Inside, backed by Sikka ONE API, will overhaul dental practices and DSOs by seamlessly providing actionable data insights, improving efficiency, reducing costs, and ultimately elevating the quality of patient care.
Enhanced Data Insights:
- Solo Dental Practices: Easy access and analysis of practice data.
- Dental Service Organizations: Insights across multiple practice locations.
Time and Resource Efficiency
- Solo Dental Practices: Reduced administrative workload.
- Dental Service Organizations: Streamlined operations and resource savings.
Data-Driven Decision-Making:
- Solo Dental Practices: Informed decisions about appointments, billing, and practice management.
- Dental Service Organizations: Data-driven insights for resource allocation and growth strategies.
Simplified Communication and Support:
- Solo Dental Practices: User-friendly communication interface.
- Dental Service Organizations: Efficient communication and support.
Compliance and Regulatory Support:
- Solo Dental Practices: Regulatory compliance through reports and insights.
- Perform load testing to validate the system's resilience.
Cost-Effective Solution:
- Solo Dental Practices: Cost savings, no need for additional staff or tools.
- Dental Service Organizations: Scalability without significant resource investment.
Accessibility and User-Friendly Interface:
- Solo Dental Practices: Accessible to practitioners with limited technical skills.
- Dental Service Organizations: Consistent, user-friendly platform for all locations.
Solution to SikkaPrime™
To incentivize dental practices and DSOs to sign up for SikkaPrime™, we've created promotional material to bring awareness and have interested parties sign up
Ensure that proper security procedures and authoritization accessibility options are considered.
Keep the interface compact with ready-to-access information and details of patients
Utilize saige to boost efficiency and provide users additional resources to optimize goals
User Feedback for SikkaPrime™
Reception on SikkaPrime™ garnered mostly positive responses ranging from 72% of users of the 40 surveyed users that responded to our follow up.
Additional Information:
- SikkaPrime has been used by over 200 businesses.
- There have been instances where saige may not have been as beneficial for the users as we had hoped for. From the geographical data our data science team compiled, only 54% of users extensively utilize prompts and inquire more than 10 queries on average.
- SikkaPrime's development team is actively working on improving the user interface for a smoother experience.
- Over the duration of this project, we've had limited updates on the engineering side due to the engineering team working on IST hours, making it somewhat tricky to roll out updates on a near consistent basis.
Building The Foundation For A Sophisticated SaaS Experience for Solo Dental Practices and Select Dental Service Organizations
The overhaul update for Optimizer™ Enterprise rolled out in July 2022. This handy SaaS contains and organizes patient data with consideration of the dental practices utlizing the program.
- Information at your fingertips: Sikka Prime has tools to allow practices to plan their approach for upcoming appointments to maximize profit and efficiency. Insights include patient insurance eligibility, payments processing options, and more.
- Informed decision making: With key information in one place, SikkaPrime™ allows users to make informed decisions when offering treatment plans and payment options to patients.
- Sikka Scores to give you patient insights: sikka.ai has created two scores, which harness the power of artificial intelligence, that help determine patient propensity to pay on time for treatment and which patients will stick to prescribed treatment plans.
What I've Learned & Personal Thoughts
Analyzing the user feedback for SikkaPrime, I've learned that while the product has made significant strides in improving productivity and customer support, there's room for enhancement in user onboarding and interface design. Balancing advanced features with simplicity will be key to ensuring both beginners and experienced users can fully benefit from the platform's capabilities. Additionally, prioritizing ongoing UI/UX improvements based on user feedback can help SikkaPrime™ continue to evolve and provide a more seamless experience.
